HELP CENTER

100% awesome assistance, this way.

EMBROIDERY FAQ

Can I get my company logo embroidered?

At this time, we are unable to add custom logos to smaller orders. We are currently working on a module to allow embroidery for smaller order.

However, we are able to embroider logos for our Groups customers. Email us at groups@goparkley.com with your interest.

How long does embroidery take?

Orders with embroidered items will take up to 14 business days to ship. 

How much does embroidery cost?

Logo embroidery costs $8 per logo. Text embroidery costs $7 per line. A $50 setup fee will be charged to your initial order per logo.

What kinds of embroidery does Parkley offer?

We offer text embroidery and logo embroidery. 

What size is your text embroidery?

Both our script and block text embroidery will measure 0.45" in height. If the characters are long or maxed, the letters could potentially shrink or condense in height. The max width is 4.8".

Embroidered items are FINAL SALE. Orders with embroidered items will take up to 2 additional weeks to ship.

What Parkley items can I get embroidered?

We offer logo and text embroidery on most scrub tops, jackets, lab coats, and vests. 

Where can I place embroidery on my order?

Generally, here are the locations available for each kind of embroidery (although a few exclusions apply): 

For text embroidery, you can place on the right chest or left chest.  

For logo embroidery, you can place on the right or left chest, or the left or right sleeve.

My embroidery request is rather lengthy. Will my name abd title fit?

It depends on your aesthetic preferences. While all of our garments have suggested character limits that should not be exceeded, we are able to accommodate lengthier names and titles as requested.

If you are unsure about your options, or would like to make any specific requests, please email us your question at groups@goparkley.com.

I need to rush my embroidery - is this possible?

If your order needs urgent attention, we offer rush services to expedite processing. The Rush fee for embroidery is $50 for every two custom items in your order. Please email us at groups@goparkley.com.

My order was delivered, but the embroidery is incorrect. How do we fix this?

Maintaining top-notch quality in our embroidery studio is our priority. Though rare, mistakes can happen, but rest assured, we're committed to making it right. Please reach out to us at customercare@goparkley.com with your order number and a few photos of the error. We'll gladly send you a replacement with the correct embroidery.

What fonts and colors do you offer?

You can choose a Arial, Futura, New Times Roman or Boldscript font. You can choose black, white, gray or navy thread.

Do promotions apply to the embroidery cost?

Promotions and discounts do not apply toward the embroidery cost.

Can I adjust an embroidery order after I’ve placed it?

Our in-house embroidery studio works fast! If we catch the change before the embroidery process begins, we can cancel the order. Please contact us as soon as possible at customercare@goparkley.com with your order number and any necessary updates. If the embroidery process has already begun, we're unable to cancel or modify the order. Please note that embroidered items are considered final sale and cannot be returned.

Can I return an embroidered item?

Embroidered items are final sale and can’t be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting us at customercare@goparkley.com. Please include order number, an image, and description of the error.

×

Loading...