FAQs

Sorry for causing any concern! There are a few reasons you may not see your refund appear on your statement: 

• If a gift card was used to purchase, your refund will be returned to that same gift card you had used. If you need the code resent, please reach out to us- we'll send it your way ASAP! 
• If you paid using an installment plan, it's possible the funds may have cancelled out any remaining balance you have with your installment plan. Click here for more information. 
• Sometimes refunds will appear at the date of the original purchase, rather than the date of refund. It may even cause the original charge to disappear completely, rather than posting as a separate transaction. We recommend checking your original purchase date on your statement to ensure that this is not the case! 
• Once you receive your refund confirmation email, it can sometimes take about 10-15 business days to post to your account, depending on who you bank with. If you're unable to locate the funds after this timeframe, please let us know! 

If you're located in the U.S., yes! 

To set up a return or exchange, you'll need to have access to the order number and the shipping zip code. By using our Gift Returns Portal, you can enter in your email and shipping address. This way, any labels or confirmation emails will be sent directly to you! 

Need help finding your order number? Please reach out to us, and provide any information you have that can help us track down your order number. 

The purchaser's name, email address, phone number, and the items you received will help us out! 

For U.S. customers, our returns portal allows even exchanges in Classic Colors and sizes. Follow the steps below to set up your exchange! 

1. Once your order number and shipping zip code have been entered on our Returns Portal, select the item you'd like to exchange. 
2. After choosing the reason you're returning your item, select "Exchange for a different color/length" from the options listed. Please note: Limited Edition colors and styles will not appear on the returns portal if this is selected! 
3. Select the length and Core color you'd like to receive. 
4. Choose your preferred size. 
5. Confirm that all items you're planning on sending back have been selected, and click on "Continue with Return"

Happy Returns is a return method offered to our US customers that are returning 8 items or less! 

What makes it awesome? No shipping box or bag is required! All that's needed are your unworn/unwashed items with tags attached.  

Just take your items and QR code to a participating location. Once your QR code is scanned at a Happy Returns Return Bar, your return or exchange will begin processing. 

To find the closest Happy Returns location, click HERE

Eligible items can be returned within 30 days of purchase for a refund. U.S. customers may request an exchange or return items for store credit up to 60 days from the purchase date. Returns must be in new, unworn condition with tags attached and in the state you received them. We reserve the right to refuse worn or damaged merchandise. 

Please note that we do not accept returns or exchanges on custom-made products, Final Sale merchandise, or products that are specified as non-returnable in the description. Embroidered items are also final sale and cannot be returned for a refund or exchange. 

For more info, check out our Return and Exchange Policy.

It’s super easy! Click the link below and enter your order number and shipping zip code to get started.  

Take me to Returns.

U.S. orders 

While refunds are allowed up to 30 days, you can exchange eligible items up to 60 days from the purchase date! U.S. customers may exchange Core Styles and Colors of equal value. If you purchased a Limited Edition style or color and you need to make an exchange, you may only exchange for a Core Color or Style of equal value. Limited Edition colors and styles can only be exchanged for Core Colors and Styles of equal value. Once you start your exchange, please drop off your return immediately as exchanges are not initiated until the label is scanned. 

To start a return or exchange, click here and enter your order number and shipping zip code.  Once you’ve selected the item for return, please note the date listed is the last day for exchanges. Also, any promotion code used on the original order will carry over to your exchange discounting the price. 

Looking to exchange your scrub pants for a different length? Click here! 

For International Orders 

At this time, we’re only able to accommodate returns for refunds on international purchases. To learn more, please see all International articles, HERE.

For US Returns & Exchanges: 

Returns are easy, fast, and free! There are just a few quick steps to complete.  

1. Go to https://de2b36-3.myshopify.com/. Select the items you're looking to return or exchange and fill out the necessary details. 
2. After completing the return form, you'll receive a system-generated QR code for Happy Returns. If your return method is Box and Ship, you’ll receive a prepaid UPS return label that can be downloaded and printed.  
3. Drop the items off at a Happy Returns location, or use the resealable packaging to drop-off at a UPS location. Note, Happy Returns are only available for returns of 8 items or less.  
4. To find the closest Happy Returns location, click HERE  
5. To find the closest UPS drop-off location, click HERE 

Once your items are returned, you’ll receive an email notification of your refund or new order (if it's an exchange). 

We've partnered with the Happy Returns service used by many of the leading apparel brands to provide the most convenient returns options for our customers. Once a return is initiated via the Return Request, bring your items along with your QR code authorization to any return bar locations throughout the USA. (Returns cannot be accepted without the QR code authorization sent to your email upon request.) 

Simply visit the return bar locator, insert your postal code, and nearby return bars will be shown on a convenient map with additional instructions and store hours. 

Locate a Return Bar: https://locations.happyreturns.com/ 

If you are not completely satisfied with your order, we will gladly accept any items in original condition within 30 days of receipt. 

Return an item in 5 easy steps: 

1. Input an order number (found on your packing slip) and ZIP code 
2. Choose the item to return 
3. Select your preferred return method 
4. Review the items and refund amount for accuracy 
5. Print your return label or visit a "return bar"   

[COMPANY] charges a small processing fee for returned items: 

- $9.00 for a return label 

- $4.00 for Return Bar returns 

If you have questions about returns, please contact Customer Care at  [Phone Number] 

Returns are accepted within 30 days of purchase on eligible items; must be in new, unworn condition with tags attached, in the state you received them. 

We reserve the right to refuse worn or damaged merchandise.

Your order number can be found in lots of places. 

First, it is listed on your order confirmation, shipping confirmation, and delivery confirmation emails from Parkley. Check your Spam, Junk, or Promotions email folder if you did not receive them. 

Second, your order number is listed on the packing insert included with your order. 

Third, you can locate your order number and history by logging into your Parkley account.  

The Returns Portal for U.S. customers can accommodate even exchanges for Classic Colors and Core Styles of equal value. 

If you purchased a Limited Edition item, the options for an even exchange are limited to size exchanges in the same style, or exchanges to our classic colors within that style. 

If you're looking to receive a different style in a Limited Edition color, we recommend setting up the original item for a refund return, and placing a new order for your preferred item! 

We're excited for you to start wearing your [COMPANY] ASAP, so this will help speed up the turnaround time! 

Once you start your return or exchange, please drop off your return immediately, as exchanges are not initiated or reserved until the label or QR code is scanned. 

For the full refunds and exchanges process, click here.

For US customers, we now offer two options for returns. Before submitting your return, select between Happy Returns or Box and Ship via UPS.  After completing the return form, you'll receive a system-generated QR code for Happy Returns. If Box and Ship is selected, you'll receive a prepaid UPS return label that can be downloaded and printed. To find your nearest UPS location, see HERE. 

Note: Happy Returns are only available for returns of 8 items or less.

Nope! Please ensure that all returns are sent separately. 

Each label is uniquely encoded and associated with a particular order. If you send two or more returns in one box, only the transaction that is associated with the label on the box will be processed.  If there is more than one label on the box, only one label will be scanned.  

If you ship two or more returns in a single box, one of the returns will not be processed.

If you’d rather ship your items with your preferred carrier, ship to the address below: 

Parkley Returns 

Address: United States

 Once you've sent back your items, please reach out to us and provide your tracking number so we can help process your return.  

Labels provided by Parkley are prepaid and process automatically to make returns & exchanges as easy as possible. Keep in mind, we don’t reimburse fees for using your own method, and return requests will not automatically process once returned if sent back with a personal label.  

From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account. 

Depending on your payment method, there are a few different ways your refund might appear on your statement. For more info, click here.  

If your return is taking longer than expected, please reach out! One of our team members will be here to help!

Feel free to reach out to our customer service team HERE with a request to cancel your return request before sending back your items.  Our team will be happy to help! 

Looking to change something in an order you just placed? More info can be found HERE.

Good news! We provide even exchanges for size Core styles & classic colors, even for items that have been discounted! 

If you do not see the style you're interested in, please Contact Us for further assistance. 

We're here to help!

We ship to all 50 U.S. states, Puerto Rico, Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Guam. We also ship to U.S. PO Boxes and APO/FPO/DPO addresses. 

 Internationally, we ship to Australia, Belgium, Canada, France, Germany, Ireland, Israel, Italy, Mexico, Netherlands, New Zealand, Philippines, Saudi Arabia, Spain, United Kingdom, and UAE.  

Please note: [COMPANY] does not ship to parcel forwarders due to liability issues per our policy. There is a higher risk of challenges when shipping to a freight forwarder. 

We’re working on expanding to other countries — because everyone deserves to wear [COMPANY]! 

Quick FYI - returns and exchanges are dependent on the country. Click here to find your specific country return/exchange policies.

Oh no! Worry not. If you’ve received your delivery confirmation but do not see your package, it may not be lost. Sometimes, our carriers are a little overambitious with clicking "delivered" before your Awesome Scrubs actually get there, so we like to give them 48 business hours. Most likely, they will try to deliver the package again tomorrow. If you do not receive your package within 48 hours, please contact us here and provide the order number and shipping address.  

We’ll make sure you are taken care of!

For U.S. orders, standard shipping is FREE if you spend $50 or more, $10 if you spend under $50. Express shipping is available in the continental U.S. for $20 USD per order. Should you decide to return the order, shipping is non-refundable. 

For Canada 

Free standard shipping on orders of $75 CAD or more, $7 standard shipping < $75 CAD. Express shipping is offered for $15 CAD. 

For Australia 

Free standard shipping on orders of AU $75, AU$20 standard shipping < AU $75. Express shipping is AU $40, FREE on orders with an AUD value over $300. 

For UK 

Free standard shipping on orders of £50 or more, £10 standard shipping < £50. Express shipping is £20, FREE on orders with a value over £200. 

For Belgium, Ireland, Italy, France, Germany, Netherlands, and Spain. 

Free standard shipping on orders of €50 or more, €15 standard shipping < €50. Express shipping is €30, FREE on orders with a EUR value over €200. 

For Israel 

₪98 express shipping for orders under ₪350. Free express shipping on orders with a ILS value of over ₪350.  

For New Zealand 

NZ$48 express shipping for orders under $175. Free express shipping on orders with a NZD value of over $175.  

For the United Arab Emirates 

AED98 express shipping for orders under AED350. Free express shipping on orders with an AED value of over AED350. 

We process orders as quickly as we can and keep you posted along the way. Check your email for updates!  

U.S. Standard U.S. shipping will arrive in 3-7 business days to most locations. Alaska will take longer. 

Express continental U.S. shipping will arrive in 2 business days for orders placed before 11 a.m. PT on Monday through Friday. Orders placed after 11 a.m. PT on Monday through Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive on Wednesday. 

🛎*Pro Tip* If your order shipped with UPS you can now sign up for UPS My Choice® and see your full shipment progress. Sign Up Now.   Already Enrolled? Log in 

For more information, click HERE. 

Embroidered items are FINAL SALE, with no returns or exchanges. Orders with embroidered items will take up to 2 additional weeks to ship. 

Yes! [COMPANY] around the world is our dream! We’re not there quite yet, but we’re working on it. We'd love to know what country you're in, let us know! 

For security, we do not ship to freight forwarding locations.

Parkley offers convenient shipping options via Fedex Economy, 2-day, and next day. Occasionally, we offer shipping incentives with the use of a promo code.

Sorry, we do not currently ship to APO/FPO/DPO addresses.

Sorry, we do not offer shipments to PO boxes.

Sorry, single orders may not be split or sent to multiple address. Please place a unique order for each shipping destination where you wish to send your items.

Sorry, we do not currently ship products purchased on Parkley internationally.

International shipping, taxes, and applicable duties are dependent on your location. We have to abide by local laws and sometimes our costs reflect this.  

In the Philippines, duties, taxes, and shipping will be calculated separately at checkout. 

For all other international countries, duties, and taxes are included in your product cost. Shipping will be calculated at checkout.

Certainly! We’re happy to offer Express shipping for Parkley that are needed, stat!  

Express shipping to the continental U.S. is available for $20 USD per order 

Express Canada shipping will arrive in 2-5 business days and is available for $15 CAD at checkout.

Express United Kingdom shipping will arrive in 3-6 business days and is available for £20 at checkout. 

Express Australia shipping will arrive in 5-9 business days and is available for $40 AUD at checkout. 

Express European shipping will arrive in 3-6 business days and is available for €30 at checkout. 

Embroidered items are FINAL SALE. Orders with embroidered items will take up to 4-5 additional weeks to ship. 

We’ll try our best! Contact us right away (and include your preferred shipping address) and we’ll see if we can update your order before it leaves our warehouse. 

Pro-tip: for urgent matters, we'd recommend contacting us via phone or chat 

Contact us by phone or chat Monday-Friday, 5:00am-8:00pm PST. 

Our main support line: [Phone Number]  

Our toll free line: [Phone Number] 

We’re so sorry you’re looking to cancel. If your order has not yet been processed, you can cancel by contacting our customer experience team here. Please include your order number and a reason for your cancellation as we’re always looking to improve!

We’re glad you’re looking forward to your upcoming order!  

Parkley will email you once your order ships, or if there are updates on the status of your order. Checking your Spam folder helps too in case it lands there! You can also track order details and fulfillment status by logging into your account: HERE   

Don’t see it in your account?  

If you used an express payment platform (PayPal, Shop Pay, Affirm, Amazon Pay, etc) to pay for your order, it will be linked to the email associated with that platform. We’re here if you need sleuthing support. Yep, we're that friend! 

Order numbers are linked to the email address used at check out. If you used an express payment platform (PayPal, Shop Pay, Affirm, Amazon Pay, etc) to pay for your order, your order confirmation may have been sent to the email associated with that platform. 

While orders associated with different email addresses will be stored separately, we're ready to send over any order details you may need. Just send us an email to let us know!  

Can't find your order number? Click HERE for more info!

Thank you for your recent Parkley order! 

Our goal and standard is to get your Parkley out the door, as quickly as humanly possible. We kindly ask that you allow up to 2 business days for processing. 

You can expect slightly longer processing times if your order has Embroidery or if you've ordered during one of our peak seasons.  We'll be sure to notify you at checkout if you can expect any increased processing times.   

We got you! The Parkley Team is moving to ship your order out as quickly as humanly possible. Please allow up to 2-business days for processing. You can expect slightly higher shipping times during peak seasons, we'll be sure to notify you at checkout. 

We promise they’re worth the wait!  

On rare occasions, the shipping carrier might need additional time to deliver your order. Please allow the full shipping window for your corresponding shipping method. Find our shipping and delivery windows see: HERE  

If your order is in transit, it's time to get excited!  

If your tracking details have not updated, we recommend giving the carrier 48 business hours for any new updates to show, as sometimes packages will go into a pending tracking status while on their journey between the Parkley warehouse and shipping centers. The best way to know when your order will arrive is by referring to our estimated shipping timeframes. You can view these timeframes by clicking HERE. 

We're excited for you to start wearing your Parkley! If you find that your order has not arrived by the end of the appropriate delivery timeframe, please let us know. 

If your order does not arrive on time, don't worry- we've got your back! 

If your order was marked as delivered, we ask that you allow 2 business days from the date of delivery. Sometimes shipping carriers may mark a package as delivered when they expect to deliver later that day. 

If your order has not been delivered, check out our shipping timeframes by clicking here. While transit times may be delayed due to unexpected events like extreme weather or high package volume, we're hopeful your order will arrive by the end of the expected transit times provided on our Shipping and Handling page.  

If you do not receive your order, send us a message. We want you to have your scrubs ASAP!  

 If your order does not arrive on time, we ask that you allow 2 business days (from the date of delivery) as some packages may become delayed with the carrier while in transit to you. If your order does not arrive, we’d love to hear from you and know we have your back!  

At this time we're unable to make changes in size, color, length, or style. Should you like to cancel the order before it is shipped, please contact us and we'll work on that.   

Need to change the shipping address? We'll do our best to make the update before the order ships! Send an email to [email address] with your order number and preferred shipping address. 

We strive to deliver your order to the shipping carrier as soon as possible after you submit your order so once an order is submitted it cannot be...

There are a couple ways to check on this: Check your spam and/or junk folder(s). Order confirmations will come from [Company/email]

Wink Scrubs strives to deliver your order to the shipping carrier as soon as possible. If you haven't received your shipment confirmation within 4 ...

Transit times vary by shipping destination and package size. As a general rule, transit times are between 3 and 7 business days. Shipments to Alaska...

All order details and history can be found online in your Order History. This lists all orders you have placed on our new Wink Scrubs site that are ...

Oh no! We are sorry to hear this. Use the following steps to reach out to us...

We ask that you wait 3 business days after the tracking number shows delivered to report a missing package with us. Sometimes UPS delivers to a neighbor or your apartment

We’re the first company to put as much care into your workwear as you put into the care of your patients! Our proprietary [__________] fabric was created to meet the demands of your day — Features our proprietary [__________] fabric with four-way stretch, moisture-wicking, anti-wrinkle, and ridiculously soft properties, and [__________]antimicrobial technology, which provides odor protection, inhibits the growth of bacteria, yeast, algae, and other microorganisms that cause odor and fabric damage, and increases the lifespan and durability of the product. 

Learn more about our fabric technology 

Core Styles & Classic Colors are in stock 365 days a year. These styles & colors are super reliable, super popular, and always a good idea.  

Our Classic Colors are Black, Ceil Blue, Graphite, Navy, Burgundy, Mauve, and Royal Blue.

Our Limited Edition Colors are ordered in smaller quantities and sell out FAST. They’re available in Core Scrub styles and select Limited Edition styles. If you miss out on a style or color, don't worry — there will be something else coming soon! 

First things first: Check out our size chart 

If you're between sizes, we recommend that you go by your bust/chest size for tops and your hip size for pants. 

Our sizes are the same across multiple styles, though fit may vary. If you're unsure, check out the fit guide at the bottom of our size charts!

Yes! All of our women’s and men’s Core Scrub pants come in multiple inseam lengths.

Select Core scrub styles are now available in sizes 3XL – 6XL in Black, Navy, Burgundy, and Royal Blue. 

This is just the beginning! We’ll continue to introduce more styles and colors in our full size range each quarter with additional short, petite, and tall options.

Great question! We actually recommend washing them in cold water and tumble-drying them on low. Your scrubs work hard all day (just like you!); this is the best recipe for ensuring they maintain the integrity you know and love!  

For more information, feel free to check out our Product Care page here.

First of all, congratulations!  

Our maternity scrubs are here and now part of our Core collection. Because you’re not a regular mom—you’re a cool mom who is also on-shift. Check them out here.   

We'd also recommend trying our Livingston Basic Scrub Pants in a size up—they’ve got a comfy (and stretchy) yoga waistband that should provide you plenty of flexibility. Our Rafaela Mandarin Collar Scrub Top would be the perfect pairing—it also has a more relaxed and comfortable fit (with room to grow!).

All sizes of our Core Scrubs are replenished frequently and should rarely be out of stock. 

Our Limited Edition scrubs are ordered in smaller quantities and typically sell out FAST. If your size is sold out in a Limited Edition style, it may be gone for good — but don't worry! There will be something else soon! 

If you've recently placed an order and have any concerns, keep an eye on your inbox. If any issues come up, our team will be sure to contact you. 

Well first, shoot! Secondly, it’s likely because it was a Limited Edition color. We order those in smaller quantities, and once they’re sold out, they’re gone! Sometimes we’ll restock a super popular color, so there’s a tiny chance it will come back. But we also launch new colors all the time—you might find something you’ll like even more! 

Our Core Colors (Black, Ceil Blue, Graphite, Navy, Royal Blue, Mauve, and Burgundy) are replenished/restocked frequently, so have no fear there—those should almost always be available.

We totally get many of you have color requirements when it comes to scrubs. If you don’t see them among our Core Colors (Black, Ceil Blue, Graphite, Navy, Royal Blue, Mauve, and Burgundy), keep an eye out for our Limited Edition Colors. We launch these regularly to make sure you’ve got plenty of options and can find exactly what you’re looking for. 

We recommend signing up for our newsletters so you’ll be the first to know when new colors come out. And act fast—once our Limited Edition Colors sell out, they’re gone!

We like to offer Limited Edition colors so that we can constantly surprise you with new options. Because it’s fun! 

Classic Colors (Black, Ceil Blue, Graphite, Navy, Burgundy, Royal Blue, Mauve) The essential colors you need, are available 24/7, 365 days a year.

We wish we could make every awesome medical professional a personal power scrub set, but our process is very meticulous and developing new styles and colors takes time. 

If you’re looking to customize more than 50 sets with embroidery, reach out to our Groups department!  

Learn more about Groups

For best results and long-life machine wash with moderate temperatures, tumble dry on low temperature settings and promptly remove from dryer. For more specific care instructions, refer to each garment's care label.

Parkley uses a variety of fabric combinations including Polyester, Rayon, Spandex, and Nylon materials. Please see product details for exact fabric content and wash instructions.

Final Sale means once an item ships, it cannot be returned, refunded, or exchanged. 

Final sale items will be noted in a few places during the ordering process. You'll see final sale markings:  

Next to the item price before adding to your cart:  

Underneath the item name in your cart: 

In your confirmation email: If you have any questions or concerns, please reach out to us- we got you covered.

If the items you purchased are the same fabric and the color codes are the same, the colors should match perfectly. If the fabric is different, there may be very slight differences in the colors. For example, if you purchase a [] top and [] pants the colors will match exactly. If you purchase[] pants and a [] top the colors will be slightly different. For some, the slight difference is not an issue, but for others they want their color to match exactly.

We are sorry to hear you are experiencing problems with our product. Reach out via chat or Email us at [] describing your complaint. Be sure to mention the style number, color code, size, and your order number. Include pictures of the defect and the product. We will get back to you as quickly as possible on how to proceed with your claim. There is also an option within our Returns portal to tell us about damaged items.

It depends! If your items are discounted, sadly no additional discount will be eligible at checkout, including student or military discounts.  

Some final sale items (like our comfy Compression Socks) are eligible for one discount per order. Eligible items will be indicated at checkout once a discount is applied:

Easy! Add your favorite [COMPANY] products to your bag and head on over to checkout. On Desktop, you’ll see a sidebar on the righthand side of your screen. If you're using your mobile device or our app, click on "Show order summary" at the top of the checkout screen. 

Next: 

Underneath the items in your cart, you’ll see a section titled “Gift Card or Discount Code”. 

Click to expand and you’ll see a field where you can enter your discount code.   

Enter the code and hit apply.   

If the code is valid, you should see the discount applied to eligible items in your Checkout summary! 

Please note: discount codes cannot be stacked,

If you’ve been wanting to try Parkley, you can now purchase your first pair of scrubs at $68, before applicable tax. We've put together The Set for our first-time customers, which includes our most popular styles! Get ready to love your Parkley. 

To view The Set for women, click here  

To view The Set for men, click here 

Note, promotions are not eligible to be used in addition to The Set sale price. However, if you have another promotion, it will apply to any additional items on the same order. Eligible only for first-time customers. See Discounts FAQ to learn more.

Nope!  Only one discount will apply to an order at a time.   

Discount codes cannot be stacked, including Student and Military discounts or discounts during promotional periods.

The following items aren’t available for discounts or promotions: 

• Text, Icon, and Icon & Text Embroidery 
• Gift Cards 
• Gift Packaging 
• Sale items 

You’ve got options! 

For express checkout, we support Shop Pay, Google Pay, Amazon Pay, and PayPal.  If you have an account with any of these options, you can checkout in just a few clicks! 

For standard checkout, we support Visa, Mastercard, AMEX, and Discover credit cards (as well as PayPal and Amazon Pay). 

If you have more than $35 in your cart, and a U.S. customer, you can also checkout with Affirm!

Declined payments are never fun, but we do have some suggestions to try to fix the issue! Typically declined payments are due to incorrect billing addresses, or security codes. 

Some helpful troubleshooting tips: 

adjusting the shipping zip code if you've recently moved 

clearing caches/cookies (note: this may delete your cart) 

switching browsers/devices, or using "Incognito Mode" 

using a service like Paypal, as that can overrule some check out errors. 

If all the information is correct, your card may be temporarily blocked after multiple failed attempts. 

We recommend getting in touch with your bank before trying to place your order again, just to be on the safe side!

This is Shop Pay's rewards program! If you place an order using your Shop Pay account, you can earn & use Shop Cash. Shop Cash can be accessed through the Shop Pay app- need to download it? Click here! 

For more information, visit the Shop Cash FAQs page here.

Affirm is kind of like a payment plan—it allows customers to buy now and pay over time. If you spend more than $35 on your favorite Parkley today, you can use Affirm to pay for the purchase in 4 interest-free bi-weekly payments. Currently, only available for U.S. customers. 

To pay with Affirm, follow these steps: 

Fill up your cart with all your favorite [COMPANY] (the purchase must be $35 or more to qualify for Affirm) 

Choose Affirm as your payment method at checkout. 

Complete a simple application with Affirm. 

Review your 4 interest-free payment plan with no hidden fees. 

Complete your order. 

Check your email for confirmation including the payment plan (you’ll begin payments one month later). 

Try to contain your excitement that Parkley are en route! 

For more information, please visit Affirm’s Help Center here.  

First of all, no problem! As for returns, they work with Affirm just like any other payment process. Simply start your return here—as long as you’re within the 30-day window, you should be good to go (see our Returns And Exchanges Policy here for more details) and will receive a full refund. 

Note for your Affirm statement in the case of returns: 

If it’s your first purchase using Affirm, you’ll see the balance cancel altogether. 

If you’ve made purchases prior and the return refund is more than your current loan balance, you’ll see the balance cancel and will receive the difference back to your payment method. 

If the return refund is less than your loan balance, you’ll see fewer monthly payments, a smaller final payment or both. 

For cancellations, please drop us a line here and we’ll be happy to assist.

AutoPay automatically deducts your bi-weekly payment amount from your preferred payment method on your due date every 2 weeks. Once it’s set up, you won’t even have to think about it! Currently, only available for U.S. customers.

Nope! Applying for an Affirm loan does not affect your credit.

Shop Pay is an accelerated payment option that securely saves your information in order to expedite your checkout experience. You can use your Shop Pay account by selecting Shop Pay from the Express Checkout box. Once you’ve added your email and clicked “Continue with Shop Pay”, an account will be created.  

If you’ve checked the box to “Save my information for a faster checkout” before placing a Parkley order, you may have a Shop Pay account already set up! 

Need to access your Shop Pay account? Click here, or scan/screenshot the QR code below:

When you place an order, your card is pre-authorized but is not charged until the order has shipped. Any pre-authorizations will show as "Pending" in your bank account. The pre-authorization will change to "Complete" once the order ships.

Yes. You can pull this directly from Your Orders from your account pages. Click into any order for order details including all order charges details.

At this time, we are unable to add custom logos to smaller orders. However, we are able to do that for our GROUPS customers! 

Looking to create a GROUPS account? Click here!

We're excited for you to wear your embroidered Parkley! Please note that our embroidery options are available for items placed on our website only- at the moment we're unable to accommodate embroidery for items that have already shipped. 

 To add embroidery to an item, first head to the product page of the style you’re interested in and click “Add Embroidery”, right above the “Add to Bag” button: 

To add text embroidery, select “Add My Name” in the embroidery pop up, enter in your details and hit “Add”. Note: 20 characters max for each line; the second line is optional. 

To add icon embroidery, select “Add An Icon” in the embroidery pop up, enter in your details and hit “Add”.  Note: initials are optional; two characters max. 

To add icon and text embroidery, select “Add Both” in the embroidery pop up, enter in your details and hit “Add”. 

Your embroidery details will be shown right above the "Add to Bag" button. 

Make sure to click Add to Bag before exiting out of the page! 

You can edit or remove these details before adding your embroidered top to your cart: 

Embroidered items are FINAL SALE. Orders with embroidered items will take up to 2 additional weeks to ship. 

**If express shipping is selected at checkout, your order will ship via express after a processing time of 2 weeks.

You must not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in products you order from us unless you have the appropriate authorization from the owners. By seeking a quote or placing an order with us, you warrant that your customization request does not infringe upon any rights of any third party, including copyright, trademark, and right of publicity or privacy, and that you have all required rights or authorizations necessary to incorporate any third party material into your products. You agree to indemnify and hold us harmless for all liability, fees, and costs resulting from any third party's claim that products you ordered from us violate their rights.

Add up to two custom logo - $8.99 each. A $69 setup fee will be charged to your initial order per logo. The fee will be credited back if your logo is under 10,000 stitches and your merchandise subtotal is greater than $499. 

Uploaded logos must be original artwork and not photos taken of the logos. 

Add up to two custom logo - $8.99 each. A $69 setup fee will be charged to your initial order per logo. The fee will be credited back if your logo is under 10,000 stitches and your merchandise subtotal is greater than $499. 

Uploaded logos must be original artwork and not photos taken of the logos. 

Embroidery cost depends on the option you select: 

Text embroidery is $14. 

Icon embroidery is $10. 

Both icon & text embroidery is $24. 

Embroidered items are FINAL SALE. Orders with embroidered items will take up to 2 additional weeks to ship. 

We offer three kinds: text embroidery, icon embroidery, or both. 

Looking for custom embroidery? Click here!

At this time, we are unable to add custom logos to smaller orders. However, we are able to do that for our GROUPS customers! 

Looking to create a GROUPS account? Click here!

A whole bunch! We offer text embroidery on most scrub tops, hoodies, jackets, lab coats, and vests, and offer icon and both icon and text embroidery on Core and Limited Edition Scrub Tops. 

You'll see the "Add Embroidery" option on the product page if it’s offered on that style.

We don’t embroider underscrubs to protect the product's integrity and to ensure that it holds up wash after wash!

Good question!  You’ll see a full list of placements once you select “Add Embroidery” on the product page and click through the embroidery options.   

Generally, here are the locations available for each kind of embroidery (although a few exclusions apply): 

For text embroidery, you can place on the right chest or left chest.  

For icon embroidery, you can place on the left sleeve.

The answer to this depends on your aesthetic preferences. We do understand if you desire absolutely no coverage. We have created character limits customized to each coat and size, that will help ensure you have the embroidery result you are looking for. 

While all of our garments have suggested character limits that should not be exceeded, we are able to accommodate lengthier names & titles as requested. This does come with a caveat -- your embroidery may be obscured by the lapel. 

If you are unsure about your options, or would like to make any specific requests, please call us at []or email us your question at [] and our Customer Experience Team will be able to help you.

Yes - If your order requires immediate attention, we are happy to expedite your processing time with our Rush Services.

Rush fees for embroidery are $50 USD for every two custom items in your order.

We sincerely apologize that this happened! We hold extremely high quality standards in our embroidery studio, and always strive to reach that goal for our colleagues. While rare, errors do happen; however, we will always make it right for you. Please email us at [] with your order number & a few photos of the error. We will be happy to send you a replacement with the correct embroidery.

You can choose a block or script font, along with black or white thread.

Both our script and block text embroidery will measure 0.45" in height. If the characters are long or maxed, the letters could potentially shrink or condense in height. The max width is 4.80".

Embroidered items are FINAL SALE. Orders with embroidered items will take up to 2 additional weeks to ship.

Promotions do not apply toward the embroidery cost.

Our in-house embroidery team works fast! If we catch it in time—before the embroidery process has started—we can cancel the order. If you made an embroidery error during ordering, you can contact us here with the order number and embroidery updates.  

However, if the embroidery process has started, we can’t cancel or edit the order. Embroidery makes an item final sale, so it can’t be returned. We appreciate your understanding!

Embroidered items are final sale and can’t be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting us. Please include order number, an image, and description of the error.

Want to call Parkley? Our phone lines are open from 5 am to 8 pm PST Monday through Friday to help with any of your Parkley needs!  

To talk to someone from our Customer Experience team, you can call  [Phone Number]. 

Looking to call from a Toll-Free line? You can contact us from 5 am to 8 pm PST Monday through Friday by calling [Phone Number] 

We’re so sorry if we missed the mark on something. Please let us know by contacting our customer experience team here. We’ll do everything we possibly can to make it right.

This one’s easy! Simply visit our Account page here and click the “Forgot Your Password” link, which will take you through a few steps to safely and securely update your password. 

So...I forgot my password  

We get it: passwords are HARD! 

And no worries, this one’s easy. Simply visit our Account page here and click the “Forgot Your Password” link. Follow the steps and your forgotten password will be history. (But if you forget it again, it’s ok! Just repeat!) 

After placing your order, you will receive an order confirmation email within 24 hours. If you haven’t received it yet, please check your spam or junk folder. Once your order is confirmed, it will typically ship within 24 to 48 hours and delivered in 3 to 7 total business days for U.S. standard shipping. Full shipping timelines can be found here. You will also receive additional, fun emails when your order is out for delivery and delivered. 

If your order included embroidery, please allow up to 10-15 business days for processing.

Yep! (Especially because looking for receipts is never fun) Your Parkley Order Page is the perfect itemized receipt! Simply reach out to us here with your order number and we’re happy to resend any order details right over.

We’re bummed to see you go, but totally get the need to clean out the inbox and are happy to help! Simply click the unsubscribe button found at the footer of any email or drop us a line here.  Please allow 24 hours for this change to take effect.