HELP CENTER
We love to talk and we are always at your service!
ORDERS FAQ
I placed my order, how can I track?
Parkley will notify you via email once your order ships, or if there are any updates regarding its status. Don't forget to check your Spam folder, just in case our emails end up there! Additionally, you can easily track your order details and fulfillment status by logging into your account.
Don’t see the order in my account?
Order numbers are linked to the email address used at check out.
Can't find your order number? Contact us at customercare@goparkley.com.
My order has not shipped yet.
We strive to fulfill your order swiftly. Please allow up to 2 business days for processing. For orders involving embroidery or during peak seasons, processing may take up to 14 business days. We appreciate your patience and understanding.
How do I cancel my order?
If your order hasn't been processed yet, you can cancel it by reaching out to our customer care team at customercare@goparkley.com. Please provide your order number and a reason for cancellation and we'll do our best.
I never got a confirmation email, how do I know if you received my order?
First, please check your spam and/or junk folder(s) as order confirmations may have been redirected there. Second, log in to your account and review your order history. If you still cannot locate it, please reach out to us at customercare@goparkley.com, and we'd be more than happy to assist you.
What is the expected transit time for my package?
Transit times vary by shipping destination and package size. As a general rule, transit times are between 3 and 7 business days.
What if my order is missing an item?
Oh no! We are sorry to hear this. Please contact us at customercare@goparkley.com and let us know the order number and missing items.
