Eligible items can be returned for a refund within 30 days of purchase. Customers may request an exchange or return items for store credit up to 60 days from the purchase date. All returns and exchanges must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise. We do not accept returns on custom-made products, final sale merchandise or products that are specified as non-returnable in its description.

Once your items are returned, you will receive a notification of your refund, store credit, or new order. Refunds will be issued once we have received your returned item(s). Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers. Once you start your exchange, please drop off your return immediately as exchanges are not initiated until the label is scanned.

Our Guarantee - We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.

Ready to initiate a return? Simply log in to your account and navigate to 'My Orders' > 'Orders' on the left-hand menu. Locate the specific order you wish to return and click 'Contact Us'. Drop us a message detailing 1) the items for return and 2) the reason.

If you placed your order without logging in, no worries! Just shoot us an email at customercare@goparkley.com with your 1) order number, 2) items for return, and 3) shipping zip code. We're here to make your return process seamless!

Ready to initiate an exchange? Simply log in to your account and navigate to 'My Orders' > 'Orders' on the left-hand menu. Locate the specific order you wish to return and click 'Contact Us'. Drop us a message detailing 1) the items for exchange and 2) the new items you want to order.

If you placed your order without logging in, no worries! Just shoot us an email at customercare@goparkley.com with your 1) order number, 2) items for exchange, 3) the new items you want to order, and 4) shipping zip code. We're here to make your exchange process seamless!

You can exchange eligible items up to 60 days from the purchase date. You may exchange products of equal value. Once you start your exchange, please drop off your return immediately as exchanges are not initiated until the label is scanned. 

Also, any promotion code used on the original order will carry over to your exchange discounting the price. 

Refunds may occasionally reflect the original purchase date rather than the date of the refund. In some cases, the original charge may even disappear entirely instead of appearing as a separate transaction. We advise reviewing your statement to verify the original purchase date. Upon receiving your refund confirmation email, please allow approximately 10-15 business days for it to reflect in your account, varying based on your banking institution.

Your order number can be found in a few different places. 

• It is listed on your order confirmation, shipping confirmation, and delivery confirmation emails from Parkley. Check your Spam, Junk, or Promotions email folder if you did not receive them. 
• Your order number is listed on the packing insert included with your order. 
• You can locate your order number and history by logging into your Parkley account.  

To ensure smooth processing, please send each return separately. Each return label is specifically linked to an individual order. Combining multiple returns in one box may result in only the transaction associated with the label on the box being processed. Sending two or more returns in a single box may lead to one of the returns not being processed at all.

If you choose to ship your items with your preferred carrier, ship to the address below:

Parkley Returns

2230 Lyndon B Johnson Fwy, Suite 100

Dallas, TX 75234

Once you've mailed back your items, please email us at customercare@goparkley.com and provide your tracking number so we can process your return. Please note, we don’t reimburse fees for using your own method, and return requests will not automatically process once returned.